Job Description

We are searching for a dedicated Sales Trainer/ Sales Process Coach to join our dynamic team. If you have a passion for teaching and can bring a wealth of knowledge and experience to help our sales team excel, we want to hear from you. As a Sales Process Coach at HELP, you will play a pivotal role in shaping the success of our salesforce and ensuring the delivery of top‑notch services to our valued customers. Join us in our journey to empower our sales professionals and drive business to new heights.

Key Responsibilities

• Classroom Training: Conduct sales process training in a classroom setting, working with groups of 1-10 individuals across both dedicated sales and mixed technician/sales roles.
• On-Site Coaching: Ride with salespeople and technicians during customer visits, demonstrating techniques, and assisting in managing complex customer interactions.
• Constant Mentorship: Teach new and existing employees about key steps of the sale process, how to overcome objectives, ethical sales practices, and the value of premium customer service and sales experience.
• Curriculum Development: Design and build class materials and curriculum to ensure sales team members are well‑prepared to succeed.
• Systematic Teaching: Equip sales professionals with the skills to navigate a systematic sales process, providing hands‑on coaching to drive success.

Key Projects

In your first year as a Sales Process Coach, you'll focus on:

• Initial Training: 60‑90 days, shadowing different trainers as they conduct sales training at various locations. Afterward, lead training sessions independently at HELP in Cincinnati.
• Curriculum Enhancement: Continually improve the training curriculum, incorporating role‑playing exercises, capability assessments, and field observations.
• Change Management: Lead change initiatives, promote standardization, and subtly influence compliance to achieve buy‑in.
• Team Alignment: Collaborate effectively with other teams, foster teamwork, and ensure alignment between sales and business development.

Qualifications

• Industry Experience: 5+ years of residential HVAC or plumbing sales experience.
• Teaching Experience: Proven experience teaching and instructing groups, as well as one‑on‑one interactions.
• Sales Process Training: Demonstrated experience providing sales process training, ideally in a multi‑location, corporate or national setting. Familiar with home‑services membership programs, consumer financing programs, sale of system change‑out/upgrade packages, and other residential sales enhancement techniques.
• Business Development: Understanding business development, particularly in generating qualified leads.
• Technology: Proficiency in technology, including Microsoft Suite and various development tools, to enhance training effectiveness and engagement. Familiar with Service Titan or similar home‑services tools.
• Public Speaking: Confident and engaging public speaker who can lead and inspire others in both a classroom setting and in one‑on‑one scenarios with technicians, salespeople, or homeowners.

Benefits

• Competitive salary and bonus eligibility.
• Health insurance: comprehensive medical, dental, and vision coverage.
• Retirement plan: 401(k) with company match.
• Paid time off: generous vacation and paid holidays.
• Career growth: opportunities for ongoing training and professional development.
• Company culture: a supportive and dynamic environment that values teamwork and employee satisfaction.

Pay Range: $80,000 - $100,000 USD

About HELP

For more than 80 years, HELP has provided HVAC, plumbing, and electrical services to families throughout Cincinnati, Northern Kentucky, and Southeast Indiana. HELP takes great care when selecting individuals to join the team. Employees embrace a commitment to do the job right the first time with honesty and without shortcuts. This culture promotes job security and professional growth.

We are an equal‑opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.

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